SLTX Response to COVID-19 Concerns

Mar 19, 2020 | Procedural Updates

At SLTX, our employees are our number one asset. Their safety is paramount, and we are taking proactive steps to protect them while also adhering to the societal precautions prescribed to contain the Coronavirus (COVID-19). As such, SLTX has enacted a work-from-home policy for staff members that will continue until deemed appropriate by SLTX management. SLTX has also suspended all business travel throughout this period. Additionally, meetings will no longer be held in person and will be conducted using videoconference or teleconference services.

During this time, we will continue performing all duties and responsibilities as required and expected. Staff members will be available by telephone or email to answer questions and support business operations.

While many surplus lines agents and brokers already use electronic methods to file surplus lines policies and pay stamping fees, we want to also encourage those brokers and agents who have typically completed surplus lines filing and payment processes by mail to use electronic means. Physical mail sent to SLTX will still be retrieved and processed, but there may be brief delays while we work through the logistics of this new process.

As we navigate this unprecedented health concern with the rest of the country, we are committed to maintaining the integrity of the Texas surplus lines market and will continue to assist agents and brokers with surplus lines policy filings during this uncertain time.

Please contact us with any questions by email or phone at (512) 531-1880 or (800) 681-5848.